Terms of Service
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These Terms of Service (“Terms”) are a binding agreement between you and Vireo (“Vireo”, “we”, “us”). They govern your access to and use of Vireo’s websites, apps, and services (together, the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you don’t agree, don’t use the Service.
(Operated by Vireo. We are incorporating in Delaware and will update this line with our entity name once that’s complete. Questions any time: founders@vireoengine.com.)
1. What Vireo does
Vireo is an AI representative for creators. When you connect your accounts, Vireo helps you find brand-sponsorship opportunities, drafts and sends outreach, and negotiates deal terms on your behalf, with your approval required at the important moments. Vireo is a tool that acts on your instructions; it is not a talent agency, a party to your brand deals, or a guarantor of any outcome.
2. Eligibility
You must be at least 13 years old to use Vireo, and Vireo is not directed to children under 13. If you are between 13 and 17, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf and permits your use of the Service, including allowing Vireo to send communications and conduct negotiations for you. By using the Service you represent that you can form a binding contract (or have the consent above), that you are not barred from using the Service under applicable law, and that all information you provide is accurate.
3. Your account
You sign in through our authentication provider, Clerk. You are responsible for keeping your login secure and for all activity under your account. Provide accurate information, keep it current, and don’t share your account or impersonate anyone. Tell us promptly at founders@vireoengine.com if you suspect unauthorized use.
4. You authorize Vireo to act for you, and you stay in control
When you connect an account (such as Gmail or TikTok) and use the Service, you appoint Vireo as your limited agent for the specific purpose of representing you to brands. This means you authorize Vireo to:
- read your incoming mail to identify and understand sponsorship opportunities;
- draft outreach, replies, and negotiation messages; and
- send those messages from your connected account, as you, to brands and their representatives.
You remain the principal and the sender. Messages Vireo sends on your behalf are your communications, sent from your own accounts at your direction, and you are responsible for them as if you had sent them yourself. Vireo does not commit you to any deal or send anything at the defined approval points without your approval, and you can review, edit, pause, disconnect, or take over any conversation at any time. Vireo acts only within the authority you grant here and is not your employer, partner, joint venturer, or general agent.
5. Your responsibilities and promises
You agree that:
- You have the right to connect what you connect. You own or are authorized to use the accounts you link and to authorize Vireo to act on them.
- You’ll follow the law. You will comply with all laws that apply to your outreach and your business, including anti-spam laws such as the U.S. CAN-SPAM Act, and you will honor any request from a recipient to stop contacting them.
- You’ll follow the platforms’ rules. Your use of connected services is also subject to their terms, including Google’s and TikTok’s terms and policies, and you won’t use Vireo in any way that breaks them.
- You’ll be truthful. You won’t misrepresent your audience, metrics, identity, or your content, and the information you give Vireo is accurate.
- You own your deals. You are responsible for reviewing what you approve and for performing any agreement you accept with a brand, including any tax and legal obligations.
6. Acceptable use
Don’t use Vireo to: send spam, deceptive, harassing, or unlawful messages; contact people who have opted out; impersonate others or misstate who you are; infringe anyone’s intellectual property or privacy; violate a platform’s terms; scrape, overload, reverse-engineer, resell, or interfere with the Service; or help anyone else do these things. We may suspend or terminate accounts that break these rules or create risk for Vireo, other users, or recipients.
7. Connected platforms and third parties
Vireo works by connecting to third-party services, including Google (Gmail) and TikTok, through their APIs. Those services are controlled by them, not us. Vireo’s access to and use of information from Google APIs adheres to the Google API Services User Data Policy (opens in a new tab), including the Limited Use requirements. We are not responsible for third-party services, and they may change, limit, or discontinue access at any time, which may affect the Service.
8. Brand deals are between you and the brand
Vireo helps you find and negotiate opportunities, but Vireo is not a party to any agreement between you and a brand and does not guarantee that you will receive responses, offers, deals, or any level of income. Brands pay you directly. Vireo does not process, hold, escrow, or guarantee payments between you and brands, and is not responsible for a brand’s conduct, payment, or performance. Any dispute about a deal is between you and the brand.
9. Subscription and fees
Vireo may offer paid subscription plans. The plans, prices, and billing frequency in effect are shown to you at the time you subscribe. Paid subscriptions auto-renew at the end of each period unless you cancel beforehand, and you can cancel any time, effective at the end of your current period. Fees are billed through our third-party payment processor and, except where required by law, are non-refundable. We may change our plans or prices going forward, with notice to current subscribers. You are responsible for any applicable taxes.
10. Intellectual property
Vireo and its software, design, and content are owned by us and protected by law; we grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms. You keep ownership of your content: your media kit, uploads, profile details, and your communications. You grant Vireo a worldwide, non-exclusive license to host, store, process, transmit, and display your content and data as needed to operate, secure, and improve the Service, consistent with our Privacy Policy. If you send us feedback, we may use it without obligation to you. Don’t use our name or logos without our written permission.
11. AI outputs: review before you rely
Vireo uses artificial intelligence to identify opportunities, extract deal terms, and draft outreach and negotiation messages. AI can be wrong, incomplete, or not reflect your intent. You are responsible for reviewing and approving communications and decisions before they are sent or finalized, and you should not treat AI outputs as legal, financial, tax, or other professional advice.
12. Privacy
Our Privacy Policy explains what we collect, how we use it, and your choices, and forms part of these Terms.
13. Disclaimers
The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the Service will be uninterrupted, error-free, secure, or that it will produce any particular result, deal, or income.
14. Limitation of liability
To the fullest extent permitted by law, Vireo will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, revenues, deals, opportunities, data, or goodwill, arising out of or relating to the Service. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us in the 12 months before the claim or US $100. Some jurisdictions don’t allow certain limitations, so some of the above may not apply to you.
15. Indemnification
You will defend, indemnify, and hold harmless Vireo and its people from any claims, damages, losses, and costs (including reasonable legal fees) arising out of or related to: your use of the Service; your content and your communications; your outreach and your deals with brands; your violation of these Terms or of any law; or your violation of any third-party right or platform term.
16. Suspension and termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, create legal or security risk, or if required by a platform or by law. When your account ends, your right to use the Service stops and we handle your data as described in the Privacy Policy. Sections that by their nature should survive termination (including Sections 5, 8, 10, 13, 14, 15, and 17) will survive.
17. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules.
Informal resolution first. Before starting any formal proceeding, you agree to email us at founders@vireoengine.com and give us 30 days to try to resolve the dispute with you.
Binding arbitration. If we can’t resolve it, you and Vireo agree that any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration will take place in Delaware or, at your choice, by video, phone, or written submissions. Judgment on the award may be entered in any court with jurisdiction.
Class-action waiver. You and Vireo agree to bring claims only individually, and not as a plaintiff or class member in any class, collective, consolidated, or representative action. The arbitrator may not combine more than one person’s claims.
Exceptions. Either of us may still bring an individual claim in small-claims court, and either of us may ask a court for an injunction to protect intellectual property or to stop misuse of the Service.
30-day opt-out. You can opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing founders@vireoengine.com with your name and account. If you opt out, or if the class-action waiver is held unenforceable, disputes will be resolved in the state or federal courts located in Delaware, and you and Vireo consent to that jurisdiction.
18. Changes
We may update the Service and these Terms. If we make a material change to these Terms, we’ll update the date above and, where appropriate, give notice. Continued use of the Service after a change means you accept the updated Terms.
19. General
These Terms are the entire agreement between you and Vireo about the Service and supersede any prior agreements. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a provision isn’t a waiver. You may not assign these Terms; we may assign them to an affiliate or in connection with a merger, acquisition, or sale. We are not liable for delays or failures caused by events beyond our reasonable control. We’ll send notices to the email on your account; you can reach us at the address below.